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Frequently Asked Questions

  • Does the Saffron Hair Elixir work on all hair types?

    Yes, our customers have all types of hair - thin to thick, fine to coarse, and coily to straight. It works on all.
  • Can I use the Saffron Hair Elixir on my fine, thin hair?

    Yes, we have many customers with that hair type who use the Saffron Hair Elixir. It is a more lightweight hair oil, so it will not weigh down the hair.
  • Is the Saffron Hair Elixir (Oil) greasy?

    No, it is fast-absorbing hair oil and will not make hair greasy.
  • How many drops do I use?

    Since the Saffron Hair Elixir has a dropper, it is easy to measure out how many drops to use. Generally speaking, with short hair use 1-2 drops, medium hair length use 3-4, and longer hair 4 drops and on. This is an approximation and you should test out what works best for your hair. Also, wet hair can absorb more product so keep that in mind as well.
  • How should I store the product?

    Keep the product out of direct sunlight. It will also last longer if you keep it in room temperature or below.
  • Can I receive samples to try before I buy?

    We don’t offer this at the moment. However, we can offer a full refund if you purchase the product and are unhappy with it.
  • Where do you sell?

    We sell in select salons and here on our website.
  • Where do you ship?

    We currently ship in the U.S. We are getting frequent requests to ship to other countries, so we are looking to expand our reach. Feel free to email us at info@joonhaircare.com to tell us where you want us to ship to next.
  • What if I'm unhappy with the product?

    Email us at info@joonhaircare.com and we can give you a full refund. We always want to make the customer happy.
  • Do you have an ambassador program?

    We do not currently have one in place, but we have had many requests, so we are looking into it. If you join our email list, you will be the first to hear about it.
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