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Frequently Asked Questions

  • Do You offer Free Shipping?

    We offer free shipping on orders over $60 for USA based customers located in the continental USA.
  • Where do you ship?

    We currently ship in the U.S., Canada, U.K, Australia, France, South Africa, Netherlands, Sweden, Germany, and Belgium. We are getting frequent requests to ship to other countries, so we are looking to expand our reach. Feel free to email us at info@joonhaircare.com to tell us where you want us to ship to next.
  • Do you offer affiliate partnerships?

    We are now accepting applications from influencers who are enthusiastic about Joon to join our affiliate program. Please reach out to social@joonharecare.com for more information.
  • Do you have salon or wholesale pricing?

    Yes! Please email info@joonhaircare.com for more information about how to start a Joon wholesale account.
  • Does the Saffron Hair Elixir work on all hair types?

    Yes, our customers have all types of hair - thin to thick, fine to coarse, and coily to straight. We have tested our products on all hair types and it performs well on all.
  • Can I use the Saffron Hair Elixir on my fine, thin hair?

    Yes, we have many customers with that hair type who use the Saffron Hair Elixir. It is a more lightweight hair oil, so it will not weigh down the hair.
  • Is the Saffron Hair Elixir (Oil) greasy?

    No, it is fast-absorbing hair oil and will not make hair greasy.
  • How many drops do I use?

    Since the Saffron Hair Elixir has a dropper, it is easy to measure out how many drops to use. Generally speaking, with short hair use 1-2 drops, medium hair length use 3-4, and longer hair 4 drops and on. This is an approximation and you should test out what works best for your hair. Also, wet hair can absorb more product so keep that in mind as well.
  • How should I store the product?

    Keep the product out of direct sunlight. It will also last longer if you keep it in room temperature.
  • Can I receive samples to try before I buy?

    We don’t offer this at the moment. However, we can offer a full refund if you purchase the product and are unhappy with it.
  • Where do you sell?

    We sell in select retailers, salons, and here on our website.
  • What if I'm unhappy with the product?

    Email us at info@joonhaircare.com to learn more. We always want to make the customer happy.
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